All of your livestock is securely placed in double-triple bagged heavy duty poly bags to ensure no leaks will occur during transit. Then the bags are placed into 1-2" insulated styrofoam shipping containers to protect them from the elements and maintain consistent temperatures during transit. Heat and Cool packs are also used when needed to control the temperature in the shipping container. The containers are then placed in corrugated boxes and shipped overnight to arrive at your doorstep the very next day. We only ship within the Continental United States. All livestock orders are shipped via UPS. Local Pickup from our store in Sunrise, FL is available for free.
► We no longer require signature upon delivery. Please place your livestock into your tank as soon as your order arrives.
► If a package is rejected for any reason, the customer will be responsible for the full cost of the invoice.
► Packages that are shipped to a UPS hold facility, must be picked up within the first 3 hours of opening.
► Delays due to weather, mechanical failures, etc. which result in loss will not be covered under our Live Arrival Guarantee.
► The day your order ships, you will receive an e-mail containing your Order info and shipping tracking number so you can make arrangements to be available when your order arrives. Please Note: We strongly encourage someone to be available at the time of delivery to prevent livestock from being exposed to the rain and/or extreme temperatures.
► When placing an order you can choose an available delivery day that works for you. Unfortunately, we cannot hold livestock longer than 14 days.
► If you are picking up your order from our store, you will need to print out your order from the email you have received when the order was placed.